For technical support call or email your regional sales person, or contact our tech support lines:
Direct Ph: 815-692-8255
Toll Free: 877-213-3829
Hours: 7:30 a.m. – 5 p.m. (central std time).
Support hours may be extended in the fall harvesting season (Oct-Dec).
After Hrs: If an issue cannot wait until normal service hours the following day, email: firstname.lastname@example.org or call 815-383-7502.
Online Support: We can perform online video conference calls. This is a very effective way to demonstrate the program; train users or troubleshoot program issues. Contact us and request an online demo / training session any time.
In some instances, I.F.A.R.M. technical reps can seek permission to access the client’s computer remotely to resolve an issue or provide needed support.
Support at Your Facility
If a customer feels they require an onsite visit for technical support, training or consultancy, contact your regional sales person or Gary Fisher to work up a plan and schedule a visit.